Shipping policy

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Shipping Policy

At WILLIES, we aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be extended during weekends, public holidays, promotional periods, or periods of unusually high order volume.

2. Shipping and Delivery Estimates

Estimated delivery times depend on the destination, shipping method, carrier, and customs procedures.

Any delivery estimate displayed during checkout or communicated to customers is an estimate rather than a guaranteed delivery date.

3. Shipping Confirmation

Once an order has been shipped, customers may receive a shipping confirmation email containing available tracking information.

Tracking updates may take some time to become available after the carrier receives the package.

4. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please contact us immediately if you notice an error in your shipping address. Changes cannot be guaranteed once an order has entered the fulfillment or shipping process.

5. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, customers are responsible for applicable import charges and customs fees.

6. Delayed Shipments

Although we work with shipping providers to ensure timely delivery, unexpected delays may occur due to weather conditions, customs inspections, transportation disruptions, or other circumstances beyond our control.

If your order appears delayed, please contact our customer support team for assistance.

7. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, or your local delivery provider.

If the package remains missing, contact us so we can help investigate the situation with the carrier.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and affected product. We will review the situation and assist with an appropriate resolution.